Connectivity Engineer

Job Locations UK-City of London
Posted Date 2 months ago(14/07/2021 10:01)
Job ID
2021-1071
# of Openings
1
Category
Engineering

Overview

Technologies, like people, work better when they work together.  North offer a unique breadth and depth of expertise across the Internet of Things (IoT), networking and connectivity, and safety and security. Our smart integrated technology solutions transform the way people, organisations and places work.  Delivering through five UK regional offices, we provide long term, multi-year partnerships in managed services and support, keeping organisations going in the right direction.

Responsibilities

We are looking for a Connectivity Engineer with a cabling or networking background, who ideally has some experience in moves, adds and changes and an understanding of structured cabling infrastructure, who is eager to work in a dynamic, fast paced environment, in accordance with quality standards and service levels. You will be covering both MSP and Data Centre environments and need to be comfortable being customer facing. 

  • As a Connectivity Engineer you will be involved in moves, adds and changes.
  • Carrying out the installation, termination, testing and documentation for structured network cable infrastructures; fibre and copper patching for server hardware, network switches and architecture and storage devices; technical support and troubleshooting.
  • Deal with end user connectivity faults (e.g. incidents, physical fixes.)
  • This multidisciplined role involves establishing professional working relationships and delivering service excellence, whilst observing and achieving the customer service level agreement.
  • The role would be best suited to a driven and enthusiastic individual, with a passion for customer service, excellent communications skills and willingness to succeed.
  • Manage all related activity to successful completion of the job in line with agreed quality measures and client specification requirements to achieve targets within agreed timescales.

Qualifications

  • Knowledge and experience in Moves, Adds and Changes
  • Some experience on the installation of structured cabling systems
  • Knowledge and experience in cable testing techniques
  • Service management of ticket systems like ServiceNow or Remedy
  • Some knowledge of cable management software
  • The ability to locate and rectify faults on structured cabling and voice systems
  • Good working knowledge of IT Service Management tools, call logging systems, databases and MS office applications e.g. Excel, Word, Outlook
  • Previous experience working in MSP and Data Centre environments
  • Able to be a team player, working to achieve common goals
  • Able to use initiative and apply a forward thinking mind set
  • Demonstrate the ability to interface with customers with a professional and informative approach

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