Field Engineer (Branch)

Job Locations UK-City of London
Posted Date 2 months ago(08/06/2022 10:36)
Job ID
2022-1260
# of Openings
1
Category
Engineering

Overview

Technologies, like people, work better when they work together.  North offer a unique breadth and depth of expertise across the Internet of Things (IoT), networking and connectivity, and safety and security. Our smart integrated technology solutions transform the way people, organisations and places work.  Delivering through five UK regional offices, we provide long term, multi-year partnerships in managed services and support, keeping organisations going in the right direction.

Responsibilities

Are you looking for a better work life balance .

 

We have a new role working within Managed Services, we are looking for a Branch Engineer with a cabling or networking background, who ideally has some experience in moves, adds and changes and an understanding of structured cabling infrastructure, who is eager to work in a dynamic, fast paced environment, in accordance with quality standards and service levels. You will be covering both MSP and Data Centre environments and need to be comfortable being customer facing.

 

  • As a Branch Engineer you will be involved in moves, adds and changes.
  • Network troubleshooting.
  • Liaise with 3rd Party Vendors 
  • liaise with Customers Network team/s
  • Deal with end user connectivity faults (e.g. incidents, physical fixes.)
  • This multidiscipline role involves establishing professional working relationships and delivering service excellence, whilst observing and achieving the customer service level agreement.
  • The role would be best suited to a driven and enthusiastic individual, with a passion for customer service, excellent communications skills and willingness to succeed.
  • Manage all related activity to successful completion of the job in line with agreed quality measures and client specification requirements to achieve targets within agreed timescales.
  • Some experience on the installation of structured cabling systems
  • Knowledge and experience in cable testing techniques
  • The ability to locate and rectify faults on structured cabling
  • Able to be a team player, working to achieve common goals
  • Able to use initiative and apply a forward thinking mind set
  • Demonstrate the ability to interface with customers with a professional and informative approach

Hours M-F 8am till 16:30 (40hrs)

Not Bank Holidays or Weekends & no shift work

Company van & Fuel Card

Qualifications

  • As a Branch Engineer you will be involved in moves, adds and changes.
  • troubleshooting.
  • Liaise with 3rd Party Vendors 
  • liaise with Customers Network team/s
  • Deal with end user connectivity faults (e.g. incidents, physical fixes.)
  • This multidiscipline role involves establishing professional working relationships and delivering service excellence, whilst observing and achieving the customer service level agreement.
  • The role would be best suited to a driven and enthusiastic individual, with a passion for customer service, excellent communications skills and willingness to succeed.
  • Manage all related activity to successful completion of the job in line with agreed quality measures and client specification requirements to achieve targets within agreed timescales.
  • Some experience on the installation of structured cabling systems
  • Knowledge and experience in cable testing techniques
  • The ability to locate and rectify faults on structured cabling
  • Able to be a team player, working to achieve common goals
  • Able to use initiative and apply a forward thinking mind set
  • Demonstrate the ability to interface with customers with a professional and informative approach

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