Professional Services IP Network Consultant

North builds stronger, more reliable networks and creates smarter, more sustainable places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. 

Working across four specialist sectors: public service, enterprise, financial service, and defence & justice. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.

The work we do at North is pioneering and fun. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view, and we know the power of connecting people, skills and technologies in new and exciting ways.

Description of Role

The Role

We have an exciting opportunity for an experienced industry professional with strong core technical skills to join and add value to our dedicated and friendly team.

Our Professional Services consultants are responsible for designing solutions for new and existing clients and acting as technical design authority on all projects across the IP Networking product set which includes wide area and local area networking, wireless networks, perimeter security, IP telephony, and integrated solutions such as analytics.

Responsible for owning and delivering all aspects of professional services delivery internally and externally, the Professional Services Consultant plays a key role in delivering the company’s IP technology solutions and services whilst providing effective third line technical support.

This role will report to the Operations Director – Public Services and includes a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.

As Professional Services IP Network Consultant you will be responsible for:

Key Duties & Responsibilities

• Provide technical support to Sales to design solutions.
• Technical design authority (TDA) for all projects in line with the core focus areas.
• Responsible for generating low level design and equipment configuration templates.
• Develop test plan and specification for projects.
• Provide Professional Services consultancy days, working with clients.
• Technical interface with vendors and partners
• Assist, mentor and develop the network engineering team.
• Deliver training and briefing sessions on solutions to the network engineering team.

Key Accountabilities

• Produce comprehensive technical designs ensuring all elements meet the client’s specification.
• Ensure all designs are fully documented to support project delivery.
• Ensure site Health and Safety compliance and escalate any immediate issues to line management.
• Provide high levels of customer service and ensure the company is always represented professionally.

For development purposes the following knowledge, skills and experience are required.

Experience:

Previous experience in a customer facing consultant role or equivalent with an excellent understanding of IP networking (WAN, Security, LAN, and Wireless).

Skills:

• Good communication, interpersonal and organisational skills
• Technical expertise in core skillset areas
• Organised and analytical with proven ability in problem solving and issue resolution.
• A flexible approach, willing to travel and 'go the extra mile' to meet client and internal deadlines.
• Good administration skills with sound working knowledge of business systems and mainstream applications e.g., Microsoft Office 365.
• Excellent team player and relationship builder
• A results-orientated ethos, able to apply knowledge and skills in the pursuit of sales objectives.
• Sound commercial awareness, knowledge of design and pricing of systems and upgrades.

Certifications/Qualifications

• Cisco Certifications CCIE/CCNP essential
• Cisco Meraki, HPE Aruba, and Ruckus certifications an advantage
• DBS clearance (for working in public sector environments)
• NPPV3 clearance for work in the emergency services sector
• Full UK driving licence.

Company Values

At North we embrace the following values: 

• Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay at the forefront of our industry. 
• Know Your Colleagues: We value collaboration, diversity, and mutual respect, fostering a workplace where everyone's contributions are recognized and celebrated. 
• Know Your Customers: We are dedicated to understanding and exceeding our customers' expectations, delivering products/services that make a positive impact on their lives. 
• Know How to Connect: Building meaningful connections is at the core of our success. We value open communication, teamwork, and relationships that go beyond the surface. 

North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equals opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.