Cabling Support Engineer

North builds stronger, more reliable networks and creates smarter, more sustainable places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. 

Working across four specialist sectors: public service, enterprise, financial service, and defence & justice. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.

The work we do at North is pioneering and fun. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view, and we know the power of connecting people, skills and technologies in new and exciting ways.

North are looking for an experienced cabling engineer to work closely with our customers in resolving requirements, faults, cable installations, moves and changes. Focus on observing and achieving the customer service level agreement is paramount.

The successful candidate must have previous structured cabling experience, data centre experience is desirable but not essential as training will be provided in support of the data centre environment.

Core Responsibilities: 

• Supporting moves, adds and changes.
• Carrying out the installation, termination, testing and documentation for structured network cable infrastructures
• Fibre and copper patching for server hardware, network switches and architecture and storage devices
• Support and troubleshooting (Passive)
• Database management – updating job progress using our unique cable management database plus customer application tools (training will be provided)
• Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.

North operate a 4 on 4 off shift pattern which covers 24 hours per day x 7 days per week x 365 days per year.

Shifts:

• 07:30am To 17:30pm
• 15:30pm To 01:30am
• 19:00pm To 05:00am
• 22:00pm To 08:00am

To enable further development, the following knowledge, skills and experience are required.

• Moves, Adds and Changes experience, desirable but not essential as training will be provided
• Experience of copper and fibre structured cabling network infrastructure
• Call management ticketing system, ideally Service First but not essential as training will be provided
• Operating knowledge and experience of a range of hand-held testers, primarily Fluke, training will be provided on this test kit

• The ability to locate and rectify faults on structured cabling and voice system
• Excellent customer service skills, including written and oral communication  
• Good working knowledge of IT Service Management tools, call logging systems, databases and MS office applications e.g. Excel, Word, Outlook desirable
• Excellent problem-solving skills whilst working under pressure
• Ability to work effectively both within a team and using own initiative with a willingness to learn
• Pride in themselves and their work.
• Highly organized with ability to meet strict deadlines
• Positive “can-do” attitude with a willingness to learn new skills and technologies

North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. With training support to enable a first class data centre engineer.

Further details of package on offer will be discussed at application stage. North is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.