Network Engineer

North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice.

Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.

The work we do at North is pioneering and fun. We build meaningfully, we think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect.  At North, we know and value the power of connecting people, skills and technologies in new and exciting ways.

Description of Role

As a Network Engineer you will be responsible for:

• 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks.
• Fault finding through to resolution and customer satisfaction.
• Producing documentation, reports and diagrams plus record keeping
• Technical installation, testing and support delivering data services.
• Service Desk support following ITIL processes.
• Providing 24hr on-call NOC support by rotation on a on-call Rota 1 in 3.
• Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.

For development purposes the following knowledge, skills and experience are required.

• an intermediate or advanced level of knowledge and experience in Network, Wi-Fi and Security technologies would be advantagous but not essential as we would consider less experienced trainee's.
• A good knowledge or in-depth understanding and experience in supporting, maintaining and managing a range of technologies including Cisco and Watchguard Firewalls, Switches, Wireless Controllers, Cisco CES and Access Points
• Excellent customer service skills, including written and oral communication.
• Proven experience in a Networking/IT environment
• Ability to work alone & within a team to provide the most effective method of service delivery.
• Highly organized to meet strict deadlines and SLA’s.
• Analytical and detail conscious

North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equals opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.