North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice.
Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.
The work we do at North is pioneering and fun. We build meaningfully, we think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways.
This is a brand-new role within North designed to assure high levels of customer engagement as well as drive new opportunities across our largest accounts.
As Key Accounts Director, you will develop trusted relationships with strategic customers, and foster loyal, long-lasting relationships with senior stakeholders, including the C suite in each of your key accounts. Driving pipeline growth and margin enhancing opportunities through effective account/sales strategies and relationship management.
You will be responsible for developing a new account management framework for our business as well as providing leadership to your accounts team consisting of customer account managers and service delivery managers.
KEY RESPONSIBILITIES:
Customer Satisfaction
Developing and implementing Account Plans
Building and maintaining client relationships
Leading the Key Accounts team
Identify new business opportunities
Stay up-to-date with industry trends
Financials and reporting
Marketing
What we offer
North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equals opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.
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