Safety & Security Installation Team Leader

North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice.

Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.

The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect.  At North, we know and value the power of connecting people, skills and technologies in new and exciting ways.

Role Overview

We are looking for an experienced Security Team Leader to lead a team of 3x Onsite Safety & Security Engineers at a high-profile & prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver detailed reporting to maintain the highest security standards.

Key Responsibilities

Leadership & Team Management

• Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards.
• Coordinate shift schedules and allocate resources effectively.
• Foster a culture of accountability, continuous improvement, and technical excellence.

Client Engagement & Relationship Management

• Serve as the main point of contact for the client’s security leadership team.
• Attend regular client meetings to provide updates, discuss improvements, and address concerns.
• Ensure client satisfaction through proactive communication and service delivery.

Technical Oversight

• Oversee & support installation, configuration, and maintenance of VMS systems and integrations.
• Ensure timely resolution of technical issues and escalate complex problems when necessary.
• Monitor system performance and implement upgrades or adjustments to maintain optimal functionality.

Reporting & Auditing

• Produce detailed weekly and monthly reports on system health, incidents, and maintenance activities.
• Conduct regular audits to ensure compliance with security standards and contractual obligations.
• Maintain accurate documentation of all installations, repairs, and configurations.

Process Improvement & Governance

• Identify opportunities for system enhancements and operational efficiencies.
• Ensure adherence to security policies, procedures, and industry regulations.
• Support the development of SOPs and training materials for the team.

Qualifications & Skills

• Technical Expertise:
• Strong experience in VMS systems (Genetec preferred), IP-based cameras, and networking fundamentals.
• Leadership Skills:
• Proven ability to lead and motivate technical teams in a high-pressure environment.
• Certifications:
• Genetec certification and camera manufacturer-specific training.
• Soft Skills:
• Excellent communication, client-facing, and problem-solving skills.
• Strong organizational and reporting capabilities.
• Other Requirements:
• Ability to manage multiple priorities and work flexible shifts.

Education & Experience

• Minimum of 5 years in security systems engineering, with at least 2 years in a supervisory or leadership role.
• Background in electrical engineering, IT networking, or related field preferred.

Benefits

• Competitive salary and leadership bonus structure.
• Opportunities for professional development and advanced certifications.
• Work with cutting-edge technology in a collaborative, client-focused environment.